Grace Guard Security Terms & Conditions
Effective date: August 20, 2025
Contact: info@graceguardsecurity.com
These Terms and Conditions govern your use of our website and your purchase of our services. By visiting our site, submitting a form, booking time, signing a statement of work, or paying an invoice, you agree to these terms.
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1) Who we serve
We provide services to business customers. If you are a consumer, contact us before purchasing so we can confirm fit.
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2) Quotes, scope, and changes
Work is defined in a written estimate or statement of work. Changes to scope, schedule, or assumptions may adjust fees and timelines. We will confirm changes in writing before proceeding.
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3) Client responsibilities
You agree to provide timely access, accurate information, a point of contact, and reasonable cooperation. You are responsible for your systems, user actions, and compliance with your own policies and laws.
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4) Fees, billing, and taxes
Prices are listed in US dollars and exclude taxes. Invoices are due upon receipt unless stated otherwise on the invoice or statement of work. Late balances may incur the lesser of 1.5 percent per month or the maximum permitted by law, plus reasonable collection costs.
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5) Cancellations, rescheduling, and refunds
Your rights and fees for cancellations, rescheduling, and refunds are set in our Refund Policy. That policy is incorporated by reference into these terms.
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6) Third party services and software
We may recommend or procure third party tools. Those tools are provided under the vendor’s terms. You are responsible for reviewing those terms. Fees for third party tools are generally non refundable once ordered or activated.
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7) Security work and limitations
Security work reduces risk, it does not remove it. You understand that no method can guarantee absolute security or continuous availability. Our advice depends on the facts you share and on conditions that can change over time.
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8) Confidentiality
Each party will protect the other party’s non public information and will use it only to perform the services. These obligations do not apply to information that is public, already known without duty, independently developed, or required to be disclosed by law. If legally allowed, a party asked to disclose will give prompt notice to the other party.
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9) Data protection
Our collection and use of personal information is described in our Privacy Policy. For any data you provide, you represent that you have the right to share it with us for the purpose of the services.
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10) Intellectual property and license
We retain ownership of our pre existing materials, methods, templates, and tools. Upon full payment, you receive a non exclusive license to use project deliverables for your internal business purposes. You may not resell our deliverables or remove proprietary notices.
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11) Deliverable acceptance
Unless your statement of work states otherwise, you will have seven calendar days after delivery to report material issues that prevent use as scoped. We will correct confirmed issues without additional charge. If we cannot correct an issue in a reasonable time, Section 5 applies.
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12) Publicity
We may use your name and logo in a client list, unless your written policy prohibits this or you opt out by email. We will not disclose confidential details.
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13) Warranties and disclaimers
We warrant that we will perform services in a professional and workmanlike manner. Except as stated in this section, the services and deliverables are provided as is and as available. We disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non infringement.
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14) Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, for example lost profits or lost data. Each party’s total liability for all claims in the aggregate is limited to the fees you paid for the services that gave rise to the claim during the twelve months before the first event giving rise to the claim, or one thousand dollars, whichever is higher. These limits do not apply to your payment obligations, your misuse of our intellectual property, or either party’s breach of confidentiality.
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15) Indemnification
Each party will defend and indemnify the other party from third party claims and reasonable costs that arise from the indemnifying party’s breach of these terms, violation of law, or willful misconduct. The indemnified party will give prompt notice and reasonable cooperation, and the indemnifying party will control the defense and settlement, except that any settlement must release the indemnified party without admission of fault.
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16) Export and sanctions
You will not use our services in a manner that violates United States export, sanctions, or anti boycott laws. You represent that you are not listed on any US restricted parties list.
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17) Force majeure
Neither party is liable for delay or failure to perform caused by events outside reasonable control, for example natural disasters, acts of government, utility outages, internet failures, labor disputes, or widespread platform outages. Each party will resume performance as soon as practical.
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18) Termination
Either party may terminate a statement of work for material breach if the breach is not cured within ten days after written notice. Either party may terminate for convenience for future work not yet performed, subject to payment for work already completed and non refundable third party costs. Sections that by their nature should survive termination will survive.
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19) Website use
You may use our website for lawful purposes only. You may not probe or scan systems without written permission, attempt to bypass access controls, or submit malicious content. We may remove content or restrict access to protect our site and users.
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20) Links and content from others
Links to third party sites are provided for convenience. We are not responsible for their content or practices.
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21) Governing law and venue
These terms are governed by the laws of the State of California, without regard to conflict rules. The courts located in San Diego County, California have exclusive jurisdiction for any dispute that is not subject to arbitration or small claims court. Either party may seek injunctive relief in any court of competent jurisdiction.
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22) Dispute resolution
Before filing a claim, the parties will attempt to resolve the dispute through good faith discussions between decision makers. If those discussions do not resolve the issue in thirty days, either party may proceed in court or in small claims court. Nothing prevents a party from seeking urgent injunctive relief.
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23) Electronic communications and signatures
You agree to receive notices electronically and to use electronic signatures, which have the same effect as handwritten signatures.
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24) Changes to these terms
We may update these terms to reflect service or legal changes. The updated version will have a new effective date. Continued use of the site or services after the update means you accept the new terms.
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25) Order of precedence and entire agreement​
If these terms conflict with a signed statement of work, the statement of work controls for that work. These terms, your statement of work, our Privacy Policy, and our Refund Policy are the entire agreement for the services and the site, and replace all prior discussions.