Grace Guard Security Refund Policy

This Refund Policy explains when you can receive a refund or credit for payments made to GraceGuard Security. It applies to website bookings, invoices, retainers, and subscriptions.

1) Bookings and on site visits

Cancel or reschedule 48 hours or more before the appointment, full refund.
Cancel or reschedule within the last 48 hours, 20 percent late change fee is kept, the rest is refunded.
No shows, 50 percent of the minimum service fee is charged or the deposit is kept.

2) Assessments and project work

Before work begins, refunds are available, less any pass through costs already paid, for example software licenses, travel, rush shipping.
After work begins, refunds are prorated for the portion of scope not yet delivered, less time already worked and non refundable costs.
Setup and onboarding deliverables, for example account creation, baseline hardening, or policy drafts, are not refundable once delivered.

3) Managed service subscriptions and retainers

Billed in advance per monthly period. You can cancel at any time, cancellation takes effect at the end of the current billing period.
We do not provide refunds for partial months already in progress.
Service credit, not cash refund, is issued if we are unable to deliver core services for five or more consecutive business days due to our actions. Credits apply to the next invoice.

4) Training, workshops, and events

Follow the same 48 hour rules as Section 1.
Digital handouts and recordings are not refundable once delivered.

5) Software, licenses, and third party purchases

Items we buy on your behalf, for example security software licenses, domains, or cloud credits, follow the vendor’s policies and are generally not refundable once ordered or activated.
Hardware is not sold by us. If we arrange procurement through a partner, returns and refunds follow the partner’s policy.

6) Security incidents and deliverable quality

If a paid deliverable does not meet the written scope, notify us within 7 calendar days of delivery. We will correct the issue at no cost.
If we cannot correct it within a reasonable time, we will offer a fair prorated refund for the undelivered portion of the scope.

7) How to request a refund

Email info@graceguardsecurity.com within 14 days of the charge. Include your name, company, invoice or booking number, date of service, and a short description of the request. We may ask for more details to verify the request.

8) Processing time and method

Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for your bank or card issuer to post the credit. Service credits are applied to the next invoice.

9) Chargebacks and disputes

Please contact us first. Most issues can be resolved quickly with a correction, a credit, or a prorated refund. If a chargeback is filed before you contact us, we will provide documentation to the card network and the review can take longer.

10) Exceptions

We may decline a refund request if it conflicts with this policy, if work has been fully delivered as scoped, or if the request arises from events outside our control, for example power outages, internet failures at your site, or third party platform outages. This does not limit any rights you may have under applicable law.

11) Changes to this policy

We may update this Refund Policy to reflect service changes or legal requirements. The new version will have a new effective date.